CalmiGlow Return and Exchange Policy

Thank you for shopping with CalmiGlow! We strive to provide you with high-quality decorative lighting products that enhance your viewing and gaming experience. If you are not completely satisfied with your purchase, we are here to help.

Returns:

• Eligibility: You may return any unopened and unused items within 30 days of receipt for a full refund. To be eligible for a return, items must be in their original packaging and in a resalable condition.
• Non-Returnable Items: Unfortunately, we cannot accept returns on items that have been opened, used, or are damaged.

How to Return:

1. Contact our customer service team at [email protected] to initiate your return. Please include your order number and the reason for your return.
2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Ship the package to the address provided by our customer service team. You will be responsible for the return shipping costs.

Exchanges:

• If you received a defective or damaged item, please contact us within 7 days of receipt, and we will arrange for a replacement at no additional cost.
• For exchanges of unopened and unused items for a different product, please follow the return process above and place a new order for the desired item.

Refunds:

• Refunds will be processed within 5-7 business days after we receive your returned item. The refund will be credited back to the original payment method used for the purchase.

Contact Us:

If you have any questions about our return and exchange policy, please reach out to us at [email protected].